Return Policy
Wall Blush Return & Refund Policy
We want you to absolutely love your space—and your wallpaper. If something isn’t right, we’re here to help. Our return policy is designed to be transparent, fair, and supportive of your satisfaction, while protecting the integrity of our custom-crafted products.
Return Eligibility
To qualify for a return, the following conditions must be met:
- Items must be unused, uncut, and undamaged.
- Wallpaper must be returned in its original, sellable condition, including all original packaging.
- Returns must be initiated within 30 days of the order date.
- Proof of purchase (order confirmation or receipt) is required.
Please note: Orders placed incorrectly, including wrong sizes or materials, may not be eligible for return. We strongly encourage reviewing your order carefully before checkout to ensure accuracy.
Non-Returnable Items
We are unable to accept returns for:
- Custom or personalized orders
- Clearance and final sale items
- Samples
- Gift cards
- Used, altered, or damaged items, or those not returned in original condition and packaging
- Add-on/reprint panel orders
How to Initiate a Return
- Visit our Wall Blush Returns Center to begin your return request.
- Fill out the return form and follow instructions to generate your return shipping label.
- Carefully repackage your items and attach the provided label before sending.
Refund Options
- Store Credit: Issued for eligible returns and can be used toward future purchases.
Important: If your return is approved, a 15% restocking fee will be deducted from your refund amount. This covers inspection, handling, and repackaging.
- Return Shipping Costs
- The cost of return shipping will be deducted from your refund unless the item was defective or sent in error.
- For damaged or incorrect items, Wall Blush will cover all return shipping costs.
- Product Issues or Quality Concerns
- If you encounter any issues with the quality, print, or condition of your wallpaper, please contact our support team immediately through Wall Blush Support or email us at order@wallblush.com. Our team is committed to resolving quality issues quickly and thoroughly.
Legal & Policy Disclaimers
- Wall Blush reserves the right to refuse returns that do not meet the stated return conditions.
- We are not responsible for lost or damaged items during return shipping unless the provided return label was used.
- Wall Blush is not liable for damages beyond the purchase price of the product.
- This policy is in compliance with all applicable consumer protection laws. Your statutory rights remain unaffected.
Installation & Removal Disclaimer
Wall Blush is not responsible or liable for any costs, damages, or expenses incurred in connection with the installation, removal, or reinstallation of wallpaper products. This includes, but is not limited to, fees for professional installation or removal services, tools or materials used, damage to surfaces (including but not limited to walls, paint, drywall, or finishes), and any indirect or consequential damages arising from improper handling, installation, or removal.
It is the sole responsibility of the purchaser to ensure proper surface preparation, product compatibility, and adherence to installation instructions. Wall Blush strongly recommends using a professional installer familiar with peel-and-stick or traditional wallpaper techniques when applicable. Any decisions regarding installation methods are made at the discretion of the customer and are not the responsibility of Wall Blush.
Wall Blush products should be inspected prior to installation. Use of the product constitutes acceptance. We do not offer reimbursement for any costs incurred due to product dissatisfaction after the product has been installed, altered, or damaged during installation or removal.
Need Help?
- If you have any questions or concerns about your order or the return process, our customer support team is ready to assist you.
- 📩 Email us at order@wallblush.com or visit Wall Blush Support.